Intelligence
Reputation gap map
Every rival scored on the dimensions customers actually raise.
The gap map scores each business one to five on the four to eight dimensions the reviews themselves keep raising, not a generic checklist. A cell is filled only when the reviews speak to it; when they are silent it stays blank instead of guessing.
The leader on each row is marked, so you can see at a glance where a competitor is strong, where they are exposed, and where you have room to win. It is the map the rest of the report is built on.
Café Grumpy● Real · verified
| Dimension | Café Grumpyyou | Devoción | Variety Coffee Roasters | Partners Coffee |
|---|---|---|---|---|
| Coffee quality | 5 | 4 | 3 | 3 |
| Atmosphere & ambiance | 5 | 4 | 4 | 4 |
| Space & seating | 5 | 2 | 3 | 4 |
| Staff friendliness | 5 | 2 | 3 | 3 |
| Food & pastries | 4 | 4 | 4 | 5 |
| Remote-work suitability | 5 | n/a | 4 | 4 |
A real reputation gap map on Café Grumpy’s competitors.